Business operations in a medical practice includes the following:

• Develop, implement and monitor business operation plans.
  
• Develop, implement and oversee systems for the purchase of materials and equipment.
  
• Manage facilities planning and mainte­nance activities to meet the organization’s current and future needs.
  
• Manage discernment process for identification and utilization of out­sourced expertise and business partners.
  
• Develop and implement a marketing and communication plan.
  

Financial Management

Financial management includes the following:

• Develop and implement the organization’s budget to achieve organizational objectives.
  
• Establish internal controls for cash management.
  
• Implement and maintain a process for external financial audits.
  
• Develop and implement revenue cycle management and accounts receivable management.
  
• Analyze and monitor financial performance and report financial results to stakeholders.
  
• Direct the payroll process.
  
• Establish and maintain the organization’s banking, investment and other financial relationships.
  
• Develop relationships with individual insurance carriers to optimize contract negotiations and maintenance of existing contracts.
  

Human Resource Management

Human Resource Management in a medical practice includes the following:

• Coordinate the recruitment and orientation process of clinical and nonclinical staff.
  
• Manage the retention of clinical and nonclinical staff.
  
• Develop and monitor an effective staffing strategy.
  
• Develop, implement and evaluate performance management programs for clinical and nonclinical staff.
  
• Develop and implement staff compensation and benefit plans.
  
• Provide systems, processes and structure for administrative and clinical training for medical providers, employees and students.
  
• Establish systems and processes for awareness, education and compliance with employment laws and regulatory standards.
  
• Provide personal commitment to enhance knowledge, skills and abilities in health care administration.
  

Information Management

Information Management in a medical practice includes the following:

• Develop and maintain appropriate internal communication pathways for clinical and nonclinical staff.
  
• Develop a technology plan that establishes the criteria for selection and implementation of information technology, including computer systems, Internet strategies and telecommunications.
  
• Plan and design a technology security process to protect patient and practice data systems.
  
• Manage medical information systems including medical records, medication administration and health care related document storage.
  
• Develop and implement processes to comply with mandated reports of specified patient issues to regulatory agencies.
  

Organizational Governance

Organizational Governance in a medical practice includes the following:

• Facilitate the establishment and monitoring of the appropriate corporate legal structure for the organization.
  
• Facilitate organizational governance structure and maintain proper corporate record-keeping of strategic decisions.
  
• Lead the integration of the corporate mission statement into all aspects of the organization’s culture.
  
• Lead development of the organization’s strategic plan and its implementation.
  
• Establish, communicate, implement and monitor production and compensation standards for physician and mid-level
  
• professional staff.
  
• Implement and/or support organization leadership management of clinical staff conduct and performance expectations or
  
• programs.
  
• Foster the growth and development of physician leaders as knowledgeable, participative stakeholders.
  
• Encourage and lead participation in advocacy endeavors at local, state and national levels.
  

Patient Care Systems

Patient Care Systems in a medical practice includes the following:

• Establish and monitor business processes to ensure effective and efficient clinical operations.
  
• Provide relevant and accurate resources to enhance patients' knowledge, understanding and participation in their medical care.
  
• Develop and implement a referral management process.
  
• Design efficient patient flow patterns to maximize physician schedules.
  
• Manage front office operations to maximize patient satisfaction, collection of payments and customer service efforts.
  
• Implement a plan to control pharmaceutical supplies.
  

Quality Management

Quality Management in a medical practice includes the following:

• Design and implement a quality management system that leads to the improvement of health care delivery and ensures patient safety.
  
• Monitor the peer review process for clinical staff.
  
• Develop and oversee patient satisfaction and customer service programs.
  
• Identify, develop and maintain benchmarks for establishing practice performance standards.
  
• Create internal processes and systems to participate in pay-for-performance programs to enhance health care quality.
  
• Develop and monitor a program for staff, business and equipment credentialing and licensure.
  

Risk Management

Risk Management in a medical practice includes the following:

• Develop and implement a risk management plan to ensure a safe environment for patients, staff and visitors.
  
• Develop and implement policies and procedures to manage the impact of adverse legal events.
  
• Establish a plan for disaster response and recovery.
  
• Develop and implement a compliance program for federal and state laws and regulations.

Colorado MGMA is proud of the following members that have received their Fellowship in the ACMPE.

Dale Brinkman, FACMPE

Michael Chisholm, FACMPE - "A Planning Framework for Independent Medical Groups That Are Evaluating Hospital Integration Opportunities"

Susan Donahue, FACMPE

Mike Fisher, FACMPE - "The Canadian National Primary Care Awareness Strategy: What can we learn?"

Lance Goudzwaard, FACMPE - "Firing the Founding Partner... A Look Back", "Point of Service Collections", "Married Partners... When Divorce Comes Into Play"

Mary Jo Heins, FACMPE - "Maintaining Primary Care Revenue Streams from the River of High Deductible Health Plans"

Julie Kjack, FACMPE

Jan Krause, FACMPE - "Using Benchmarking to Create a Practice Staff Compensation Plan"

Timothy Krause, FACMPE - "Meaningful Financial Statements and Reports for the Medical Practice"

Brenda Lambert, FACMPE

Judith Lazar, FACMPE

Janet McIntyre, FACMPE - "Strategic Planning in the Medical Practice - From Good Idea to Implementation"

John Milewski, FACMPE

Jennifer Souders, FACMPE

Gena Weir, FACMPE

Rebekah Phillips, FACMPE

Eric Speer, FACMPE