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PFO Account Manager- Denver

04/11/2019 11:42 AM | Anonymous

Hours: Full-Time, 40 hours per week, (flexible with 4 or 5 days per week)

Position Purpose:  Reporting to the Director of the Patient Finance Office, this non-exempt, full-time position is responsible for day-to-day tasks associated with collections for patient accounts and insurance verification. Responsibilities include but are not limited to: 


  • Place outbound calls to patients to collect outstanding balances
  • Monitor patient payment plans and collections of aging self-pay accounts
  • Process patient refunds
  • Review accounts and post adjustments
  • Determine reasons for unpaid/partial/incorrectly paid claims
  • Data entry/filing
  • Prioritize multiple tasks on a daily basis
  • Collaborate with management and co-workers on a regular basis to resolve issues and to work on patient account status
  • Detail documentation of actions taken and follow-up
  • Using highest degree of customer service, phone communications with patients explaining their responsibilities and payments and follow-up actions
  • Proactively work assigned accounts to maximize accurate and timely payment
  • Verify patient insurance coverage, private and/or government carriers and offer information to patients prior to medical services being provided.
  • Ability to set priorities and meet deadlines
  • Demonstrates flexibility and professionalism
  • Ability to communicate well at all levels and exercises confidentiality
  • Takes initiative and is a self-starter
  • Other duties as deemed necessary
  • OSHA and HIPAA compliant

*Responsibilities are subject to change at any time based on company needs.


  1. 2 plus years experience with self-pay collections for a medical practice or hospital
  2. Must be able to understand, interpret and follow various payer guidelines and the guidelines of the Insurance Verification Department
  3. Experience operating a computerized billing system in a medical office
  4. Working knowledge of Allscripts is preferred.

*Although outside recruiting for this position will begin immediately, internal candidates will have first priority during the interview process.

Contact:          Jill Yousaf, 720-858-7433, hr@coloradoallergy.com or fax 720-858-7605

By:                  April 15, 2019


To provide educational opportunities and resources to promote professionalism in medical practice management.


To be the recognized leader in defining and supporting the profession of medical practice management in Colorado.


Colorado MGMA
P.O. Box 380084
Birmingham, AL 35238-0084
(985) 290-8020